Categories aligned to Service Hub
Switch between the core workflows to see how the module supports each stage.
How Service Hub shows up in the real world
Built with the same component system you see on the OmniDome landing page, tuned to this module.
Dome Agent
Online
Unified Conversations
Keep every interaction and decision in one shared thread.
R1,299 from Cape Town client
High priority: Connection down
100Mbps Fibre package
Customer ID confirmed
Fibre installation request
Escalation Flow
Route urgent issues with ownership and SLA visibility.
Everything you need in Service Hub
Powerful features designed specifically for ISP operations.
Smart Ticketing
AI-powered ticket routing and prioritization for faster resolutions.
Knowledge Base
Self-service portal with searchable articles and FAQs.
Support queues shifted from reactive to proactive
Support teams centralized tickets and knowledge to reduce response time and reopens.
Challenge
Tickets were scattered and priorities inconsistent.
Approach
Unified ticketing with SLA rules and smart routing.
Execution Path
Week 1 - Channel consolidation
Unified intake from email and chat.
Week 2 - SLA automation
Configured SLA timers.
Week 3 - Knowledge base
Published guided self-service content.
Outcomes
Smart routing and escalation.
Self-serve knowledge base.
Queue visibility in real time.
Customer feedback loops.
"We resolve issues faster and customers notice."